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FAQ:

What are the price range of your gowns?

Our gowns start at $1500 and go up to $7000 with a majority of our gowns between the $2000-$4000 price point!

Do I need an appointment?

We would like to give each bride our undivided attention, so we prefer everyone have an appointment, but we can accommodate walk-ins when possible. Click here to schedule now and specify if you are coming in for a bridal, mother of the bride/groom or accessories appointment.

How long are the appointments?

If it is your first time in the appointment is 1 hour and 30 minutes. If you are coming back to try on your favorites again that appointment is 1 hour.

When should I start shopping?

Wedding dresses can take up to 4-7 months to receive from the designer. When you factor in shipping and alterations, it could be a 7-12 month total process. We suggest deciding on a dress 7–12 months prior to your wedding date, so you have time built in for fittings and accessorizing.

What if I have less then 7 months till my wedding and still need a dress?

Don’t have that much time before your wedding? Don’t worry we have options for our quick turnaround brides! For an additional fee, we are able to accommodate rush orders, based on the designer. We do have some gowns that we can sell off the rack, but the availability of those gowns is limited and always changing.

How many people can I bring to my appointment?

Our space can accommodate around five guests including the bride! If you have more, please let us know and we will try to accommodate!

What sizes are your sample gowns?

We have dresses that range between a bridal size 2-20 with a majority of our gowns between bridal size 8-14. Remember that bridal sizing is different then street sizing and will change dependent on designer. But don’t worry! If dresses are too big  or too small we have magical clips and ways to help you see how the dress will look in your size! If you are concerned or worried, please feel free to give us a call!

Will I need alterations on my dress?

YES, you should always expect that there will be some alterations on your gown. The cost of these alterations will depend on what you want to do to the dress. 

Do you do alterations at your studio?

Yes! We have an in-house seamstress on site who can work her magic to make your dress fit just right. Since we are a smaller boutique, we can only take a certain amount of alterations per month, if we are booked for your wedding month, don't worry, we have a wonderful seamstress that we recommend! Either way, we will take care of you! 

*Unfortunately, we can not do alterations on wedding and evening gowns that are purchased elsewhere.

Are alterations included in the price of the dress?

Alterations are not included in the price of our dresses. Always plan to pay additional for alterations. It is always good to factor this in when you are coming up with your wedding dress budget.

Is it weird to purchase a dress at my first appointment?

No! Actually it happens all the time!

If I want to create a custom gown, can I do that at your studio?

Yes! We have an in house designer that is AMAZING! If you have been having a hard time finding a dress with exactly what you want, we can often create a completely custom dress for you! We love to dream and create!

Where should I park?

We are located in wonderful Rino neighborhood and there is free street parking all around our studio! We also have a parking lot to the south of our building that has parking spots for Emma & Grace customers! 

Is there anything else that I should know before I visit?

Our studio is street level and is wheelchair/stroller friendly!

Do you accept returns or exchanges on gowns or accessories?

All in store purchases are final sale with no return or exchanges.What forms of payment do you accept online?

We gladly accept Visa, MasterCard, American Express, Discover, Cash or Checks in store. If you are purchasing online we accept Visa, MasterCard, American Express, Discover,  or regular account payments all through PayPal.

How secure is this online store?

Our online store uses PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this online store?

No, you are not required to have a PayPal account to purchase from this Store. If you do have a PayPal account you may use it.

We reserve the right to refuse service to anyone. In these cases, we will refund payments made in full.

All designs, photography and content, rights reserved @ Emma & Grace LLC.
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