At Emma & Grace we take pride in providing our brides with personal customer service and the highest quality product possible. We understand that purchasing a wedding dress, bridal accessories and gifts for your big day is a big decision. Therefore, above all, we want you to be happy with your final purchases! Please review our Return Policy about purchases made online below.

**This Return Policy does not apply to purchases made in store at Emma & Grace Bridal Studio.  All purchases made in store are final sale with no returns or exchanges**


General Online Returns:

  • If you are not satisfied with your purchase, you must email within 3 days of receiving your order to request a return.  If 3 days have gone by since your purchase arrived, and we have not received an email, unfortunately, we can’t offer you a refund or credit. We also can not extend a refund for final sale items such as sample sale gowns.
  • Once you have emailed, you must mail your item within 3 days of receiving it to our address: 3353 Larimer St, Denver, CO 80205. 
  • You may use the shipping carrier of your choice. Emma & Grace is not responsible for your return’s shipping fees.
  • The items will be inspected to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached to be considered for a refund.
  • Emma & Grace will issue a refund for the total of the order minus shipping costs to your original form of payment.
  • Processing time for returns is 7 – 10 business days.


Emma & Grace In-House Gowns purchased online:

All Emma & Grace Collection gowns purchased online must be returned unused and in original condition (with no makeup stains or wear and tear) within 3 days of receiving for refund/ in store credit consideration. Once your items arrive in store, we will notify you with a delivery notice as well as an approval or a rejection of a potential refund. If approved, your refund will be applied back onto your initial method of payment less shipping. If rejected, your items will be shipped back to you to keep. 

    Sample Sale Gowns

    Due to the deep discounts on the sample sale gowns. All sales are final sale. 

    With Grace Product

    Please be aware these are repurposed and vintage pieces, therefore you will see wear and tear. We will do our best to clean and repair each item but none of these items are new. Some might need alterations to fit, like shortening a hem or tightening a strap, understand it might not be a perfect fit. We want you to love these pieces as much as we do, and we love the imperfections and the beauty in them. Please look them over when you get them, we will not allow returns beyond the 3 days.


    Important Notes about Sizing and Details

    • It is important to note that wedding gowns are made according to a size chart’s measurements. Your normal size may vary from the designer’s size. Please review the designer’s size chart to determine the best size to order. If you need assistance, we are happy to FaceTime you and walk you through accurate measuring for your specific item. 
    • Colors may be represented differently on your computer screen. If you are concerned you can order a swatch of the fabric here before purchasing. 
    • Hand dyed materials may vary slightly with each dye batch


    **Please note that all in-store purchases are final sale with no returns or exchanges.**