|Order Value||Standard (5-7 business days)||Express (2-3 business days)||Overnight (1-2 business days)|
|$500 and up||$10.95||$25.95||$35.95|
How long until my headpiece, veil, or online accessory order ships?We hand create your pieces to order and will ship your order in about six to eight weeks after purchase (not including “ready to ship” items) using USPS First Class shipping for orders within the U.S. (2-3 days in transit) or USPS Priority Int'l shipping for International orders (6-10 business days in transit). Free shipping does not include any online tracking, all other shipping will include online tracking and delivery confirmation. USPS Express shipping is also available at checkout. The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. Additionally, there may be slight differences from piece to piece as everything is handmade. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive them in plenty of time.
I purchased an online "Ready to Ship" item. How long before it ships?
“Ready to ship” items will be shipped within one week of purchase. If your order contains both ready to ship and made to order items, the whole order will ship when all items are completed.
I need a piece quickly. Do you accept rush orders online?Yes! We accept rush orders for an additional $35 for a one week production turnaround. Please call or email us prior to purchase for a rush order to ensure that we have room in our schedule to meet your deadline- email@example.com. If you do not contact us to arrange for a rush order prior to purchase, we cannot guarantee that your item will be completed and shipped by your requested date.
Do you combine shipping?
Yes! We are happy to combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us or write a note in the comments box for the second item to let us know you'd like the shipping combined and we will refund the difference in shipping. With this option, your order will ship out after the last item is completed.
How can I track my package?
After your item is completed, you will receive an email confirmation to notify you that we have completed and shipped your order. A second email from PayPal will also be sent at this time with your tracking number. This will be sent to the email address entered when entering payment information. You may use this tracking number at usps.com unless a different courier has been arranged.
When should I order my piece(s) online?
When possible, we recommend not waiting until the last minute to order your piece. Many of our pieces are handmade to order with care and attention to detail, so things can take time. Some items are one of a kind, so when it is sold, it is gone. If you love it, don’t wait. If possible, we encourage you to purchase your piece(s) at least 3 months before the date in which you will need it (for U.S. domestic orders) as turnaround times can fluctuate and shipping times are variable (unless Express shipping is chosen). If your order is time sensitive, please put the date you will need it in the comments box at checkout. We cannot guarantee that your order will arrive by your requested date unless you contact us prior to purchase, but we will do our best to get your order out as soon as possible.
What do I do if my package is lost or I have shipping issues?
After an item leaves our hands, it is at the mercy of the mailing service. If you would like to purchase shipping insurance, we recommend it! You may select shipping insurance at the last page of checkout when selecting your shipping speed. We will not reimburse or replace items that have been lost or damaged during shipping. Please ensure that you list a secure shipping address for your package to be delivered to.
International customers and International shipping
Please purchase your piece online at least 3 months prior to the date you will need your order to arrive. Shipping may take from 2 weeks to 1 month or longer. Don't wait until the last minute! All packages no matter what courier method will be subject to customs. All duties and taxes will be the responsibility of the buyer and not Emma & Grace, LLC. We cannot mark our purchased shipments as "gifts" on customs documents so please do not request this.
You will have the option of USPS First Class International shipping (2-4+ weeks, no online tracking, no insurance, no delivery confirmation), USPS Priority International Shipping (average of 6-10 business days not guaranteed, delivery confirmation and online tracking) or USPS Express International Shipping starting at $39.00 (average of 3-5 business days, delivery confirmation, online tracking and option to add insurance). Shipping rates will be visible on the last page of checkout based on the destination country. We recommend choosing Priority or Express shipping as it offers tracking.